Privacy Policy

Fairweb is a New Zealand web agency that designs, hosts and supports websites for small businesses across Aotearoa. This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, enquire about our services, or work with us.

For any privacy-related questions, contact us at hello@fairweb.co.nz.

We only collect the information we need to respond to enquiries and deliver our services. This may include:

• Your name, business name, email address and phone number.
• Details about your project, website, goals and budget that you choose to share.
• Communications between you and Fairweb (emails, messages, call notes).
• Basic technical information from your visit to fairweb.co.nz, such as device type, browser, approximate location and pages viewed.

We do not knowingly collect information from children under 16.

We use your information to:

• Respond to your enquiry and recommend the right service for your business.
• Provide, support, host and maintain websites we build for clients.
• Send service-related updates, invoices and important account notices.
• Improve our website, content and the services we offer.
• Meet our legal, tax and accounting obligations in New Zealand.

We will not sell or rent your personal information to anyone.

Our website may use cookies and similar technologies to remember preferences and help us understand how people use the site. We may also use privacy-friendly analytics tools to see which pages are popular and how visitors find us.

You can disable cookies in your browser settings. Some parts of the site may not work as well if cookies are turned off.

We only share your information with trusted providers that help us run our business, including:

• Hosting, email and domain providers used to deliver your website.
• Payment, invoicing and accounting tools.
• Communication tools (such as email and form services) used to contact you.

We may also disclose information where required by New Zealand law, or to protect our rights, property or safety.

Your information is stored on secure systems provided by reputable hosting and software vendors, some of which may be located outside New Zealand. We take reasonable steps to protect your information from loss, misuse and unauthorised access.

No system is 100% secure. If you believe your information has been compromised, please contact us as soon as possible.

Under the Privacy Act 2020 (New Zealand), you have the right to:

• Ask what personal information we hold about you.
• Ask us to correct information that is inaccurate.
• Ask us to delete information we no longer need to keep.
• Unsubscribe from any non-essential communications.

To make a request, email hello@fairweb.co.nz. We will respond within a reasonable timeframe.

We may update this Privacy Policy from time to time as our services or the law changes. The most current version will always be available on this page, with the “Last updated” date shown below.

For privacy questions, requests or complaints, please contact Fairweb at hello@fairweb.co.nz or call 021 022 32129.